About EngageRocket

EngageRocket makes workplaces better with people analytics. By providing insights on the overall health and employee experience of the workforce, we drive the right actions and behaviours for greater engagement and better productivity. By making it easy to collect, understand, analyse and act on employee feedback, we enable organisations to make better decisions, drive impact and turn company culture into a competitive edge.

About the role

As our UX researcher, you will be working across our Design, Product, Data and Marketing functions to gather user and data insights, synthesising them into design findings. Your job scope ranges from designing and conducting research to analysing data and effectively presenting and communicating your findings.

Who you are

• You are both empathetic and critical-thinking. Understanding people, behaviours, attitudes and motivators drives you and pushes you to dig deeper and translate into product insights
• You are a champion of design-thinking and will push for UX research whenever the opportunity arises
• You enjoy understanding complex user flows and solving deep-thinking problems
• You are a self-starter. You are not afraid to ask why and will actively seek out answers to questions no one has the answers for yet

Your roles & responsibilities

You will be reporting to both our design lead and Chief Operating Officer to constantly refine and innovate the user experience of our products. You will...

• Work with our co-founders, VP of people science, Customer Success lead and Senior Product Manager as part of our product discovery team. Together you'll try to understand the business goals of your project and meet stakeholders to redefine the problem statement
• Work closely with our design lead in contextualising user problems and strategising for new features or feature refinements
• Manage qualitative and quantitative research projects from planning to analysis
• Communicate effectively in presenting your research methodology and findings
• Constantly testing with our product and dive into our data in identifying gaps and opportunities for product development

Experience & skills

• Deep passion and strong expertise in user research and human-centered design and and
• At least 3 years’ experience in a design or research-related role
• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
• A portfolio that includes examples of conducting impactful user research

Bonus points

• End-to-end experience with all aspects of the user research lifecycle (e.g. recruiting and scheduling participants, conducted workshops)
• Keen eye for user-intuitive design and copy
• Wireframing and prototyping
• Software experience with Figma, Hubspot or Metabase
• Experience in product strategy and working closely with engineers to deliver and evolve features