EngageRocket is hiring a Customer Success Manager to work closely with the founders on delighting customers, helping them use our software to build great workplaces with amazing leaders.
Reporting to: Customer Success Lead
You will be working very closely with the founders for the following responsibilities:
Customer Success (Strategy and Execution)
Product & Analytics (Domain knowledge and product enhancement)
Are you looking to join a high performing technology startup and build a career in SaaS? Do you want to work with a groundbreaking new product destined to revolutionise leadership and people management? Do you feel strongly that data driven decisions can improve motivation and productivity at work?
If your answer is ‘yes’ to the above, you may have just found your dream job! And us, our dream candidate.
EngageRocket is Asia's first funded employee feedback and analytics software providing HR tech solutions to companies around the region.
Our long term vision is to build great workplaces with ‘people analytics’, gathering and processing critical workplace feedback throughout an employee’s lifecycle to inform better management decisions. To achieve this we need to build an amazing team. Here’s where you come in...
As a CSM, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know EngageRocket’s software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and you have a lot of autonomy in managing your “book of business”. The proactive work includes deep-dive calls with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from EngageRocket. The reactive work runs the gamut from questions about invoices, to “how to” questions about the software, to conducting health checks that ensure your customers are seeing value from the product. You will also partner with the sales team, product team, and developer team to get your customers the support they need when they need it.
If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.