EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders.
Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and people management? Do you feel strongly that data driven decisions can improve motivation and productivity at work?
If your answer is âyesâ to the above, you may have just found your dream job! And us, our dream candidate.
EngageRocket is Asia's first funded employee feedback and analytics software providing HR tech solutions to companies around the region.
Our long term vision is to build great workplaces with âpeople analyticsâ, gathering and processing critical workplace feedback throughout an employeeâs lifecycle to inform better management decisions. To achieve this we need to build an amazing team. Hereâs where you come in...
As a CSM, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know EngageRocketâs software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and you have a lot of autonomy in managing your âbook of businessâ. The proactive work includes deep-dive calls with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from EngageRocket. The reactive work runs the gamut from questions about invoices, to âhow toâ questions about the software, to conducting health checks that ensure your customers are seeing value from the product. You will also partner with the sales team, product team, and developer team to get your customers the support they need when they need it.
If youâre stimulated by helping others, building relationships and problem solving - whether itâs a business or technical challenge â this is the role for you.
Customer Success (Strategy and Execution)
Product & Analytics (Domain knowledge and product enhancement)
Reporting to: Customer Success Lead
Due to the high volume of applicants, only candidates who will be invited for an interview will be notified.